At Exie App LLC ("Exie", "Exie App", "we", "us"), we prioritize the privacy and security of your personal data.

Data Processing Purposes

We process personal data for two primary purposes:

1. For our own use.
2. Following the instructions of our customers who use the Exie service ("Service") and store information in it. In this case, we strictly adhere to our customers' instructions and use the data only to provide the Service.

This Privacy Policy outlines how we process personal data for our own purposes, covering:

• Our customers, their end users, and representatives.
• Website users.
• Newsletter subscribers.
• Potential customers.
• Our counterparties and their representatives.

This policy applies to information collected through our Service, our website (exie.app), other websites administered by Exie, our mobile apps, and other sources.

For questions or suggestions regarding our privacy practices, or to request data access or deletion, please email us at support@exie.app.

1. How We Collect Personal Data

The personal data we collect varies based on your interactions with Exie and can be categorized as follows:

• Using the Exie Service: We store all content you provide, including information related to you as a customer or an end user. This data comes directly from you or from integrations you connect to the Service (e.g., Facebook, Instagram). We may also receive data from third parties, such as payment service providers.
• Communications: When you email or message us, we store the content of those communications, attachments, and your contact details.
• Forms and Event Participation: When you complete forms on our Site (contact, subscription, demo requests, event registration), we collect the information you provide. If we co-host events with partners, we may receive data from them.
• Website Use: We collect certain information when you use our Site, which may include personal data (e.g., cookie files).
• Community Engagement: When you join our online communities (e.g., Facebook groups), we can access your profile data and process your comments. However, we do not gather or store this information in our systems.

2. Types of Personal Data We Process

We collect and process various types of personal data, including:

• Customer Account Details: Information necessary to create or update your account, such as name, email, status, linked pages and accounts, location, etc.
• Financial Information: To process payments, we need details such as the last four digits of your credit card number and account information.
• Contact and Business Data: Information for communication and cooperation, including name, title, company, email, and other contact details.
• Requests, Messages, and Form Details: Content of your messages, support requests, and form submissions, along with your contact details.
• Usage Data, Logs, and Technical Data: Automatically collected metadata and log files when you interact with the Service, such as IP address, browser type, and usage patterns.
• Email Performance Data: Engagement and performance metrics from our newsletters, often tracked using clear images (gifs) in emails.
• Website Cookies and Similar Technologies: Information collected through cookies on our Site. See our Cookie Statement for details.
• Customer Content: Personal data you import into our system, which we process on your behalf. You are responsible for ensuring appropriate permissions for this data. Refer to our Data Processing Addendum for more information.

We request that you do not send us any sensitive personal data (e.g., social security numbers, racial or ethnic origin, political opinions, religious beliefs, health information, biometric or genetic data, criminal background, or union membership).

3. Purposes for Using Personal Data

We collect and process personal data for the following purposes:

• Operating the Service: To manage and communicate about your account, respond to requests, and fulfill billing obligations. We process Customer Content on your behalf.
• Communicating About the Service: To send marketing communications, if permitted by law, and provide opt-out options.
• Conducting Events: To manage event registrations, reminders, and related communications, including feedback requests.
• Legal Compliance: To meet legal obligations, respond to legal requests, and conduct audits.
• Negotiating and Performing Agreements: To manage relationships with counterparties and their representatives.
• Ensuring Compliance and Safety: To enforce terms, protect rights and property, and prevent fraudulent or illegal activities.

4. Sharing Personal Data

We do not sell your data. We share your data under these circumstances:

• Service Providers: We use third-party companies to perform certain tasks (e.g., payment processing). These third parties use your data only to perform these tasks in accordance with our agreements.
• Professional Advisors: We may share your data with lawyers, bankers, auditors, and insurers as necessary.
• Third-party Applications and Integrations: We share data with integrated apps and services (e.g., Facebook, Instagram, Stripe).
• Business Transfers: In the event of a business sale, merger, or reorganization, personal data may be transferred. The new owner will continue to use your data according to this Privacy Policy.
• Legal Compliance and Law Enforcement: We may disclose data to comply with laws, enforce terms, and protect against illegal activities.

5. Your Data Protection Rights & Choices

You have the following rights:

• Access and Update: Request access to or update your personal data.
• Correction and Deletion: Correct or delete your information.
• Objection and Restriction (EEA, UK, Switzerland): Object to or restrict the processing of your data.
• Data Portability (EEA, UK, Switzerland): Request data portability where technically possible.
• Withdraw Consent (EEA, UK, Switzerland): Withdraw consent for data processing. This does not affect prior processing.
• Complain to Authorities: File a complaint with data protection authorities.

Submit requests by emailing support@exie.app. We will respond in accordance with applicable laws.

6. Data Retention

We retain personal data until you terminate your agreement with us or as required by law. We may retain data to resolve disputes, prevent abuse, and enforce agreements.

7. Data Transfers

Your personal data may be stored and processed in countries where we have facilities or service providers, including the U.S. By using our Service, you agree to these transfers.

8. Personal Data Transfers from the EEA, UK, or Switzerland

We may transfer data outside the EEA, UK, or Switzerland using appropriate safeguards. We use the EU Standard Contractual Clauses for these transfers.

9. Children's Information

Our Service is not intended for anyone under 18. We do not knowingly collect data from children under 18. If we learn that we have collected such data, we will delete it promptly. Parents or guardians can contact us if they believe we have collected data from a child under 18.

10. Security

We take reasonable measures to protect personal data from unauthorized access, disclosure, alteration, and destruction. However, we cannot guarantee absolute security. Contact us at support@exie.app with security questions.

11. Legal Basis for Processing (EEA, UK Visitors/Customers Only)

Our legal basis for processing your data includes:

• Contractual Necessity: To perform a contract with you.
• Legitimate Interests: To communicate about our Service, comply with laws, conduct events, negotiate agreements, and ensure safety.
• Consent: For processing certain cookie files. See our Cookie Statement for details.

You are not required to provide personal data, but refusal may impact our ability to provide services.

12. California Residents

California residents have specific rights under California law:

• Requests to Know: Request information on data collection, sharing, and usage.
• Requests to Delete: Request data deletion.
• Authorized Agents: Designate an agent to make requests on your behalf.
• Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

Submit requests via email at support@exie.app. We will respond within the required timeframe.

13. Changes to Our Privacy Policy

We may update this Privacy Policy to reflect changes in law, technology, or business. We will notify you of significant changes and obtain your consent if required by law. Check the "EFFECTIVE DATE" for the latest update.

14. Contact Us

For more information or questions about our Privacy Policy, contact us at support@exie.app.